About Us

About MTN Group

Launched in 1994, the MTN Group is a leading emerging market operator, connecting subscribers in 22 countries in Africa, Asia and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN.” As of 30 June 2013, MTN recorded 201.5 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, South Sudan, Swaziland, Syria, Uganda, Yemen and Zambia.  MTN’s brand is the most valuable in Africa, and is ranked in the top 100 brands worldwide. MTN’s shares constitute the biggest primary listing on the JSE – Africa’s largest stock exchange.

Discover more about MTN Group and its story at www.mtn.com.

MTN - Leading the delivery of a bold new digital world to our customers

MTN, the leading provider of telecommunications services in Africa and the Middle East, entered the Ghanaian market following the acquisition of Investcom in 2006. MTN’s overriding mission is to be a vehicle for Ghana’s economic growth and development, helping to promote Ghana’s strong development potential from the provision of world-class telecommunications products and services, through to innovative and sustainable corporate social investment initiatives.

Providing a distinct customer experience

MTN is the market leader in the increasingly competitive mobile telecommunications industry in Ghana with over 12 million subscribers and offering its valued subscribers a range of exciting products and services under Postpaid and Prepaid subscriptions. MTN’s network coverage is extensive. It covers all 10 regional capitals, major cities and many rural and remote areas. The company continues to invest heavily in infrastructure to expand its coverage and capacity across the country.

MTN’s business across its 22 footprints is governed by five values - Leadership, Innovation, Relationships, Integrity and a Can-Do spirit. These values have contributed to MTN’s evolution as the leading player in emerging markets of Africa and the Middle East, with a total global subscriber base of over 200 million, serving a population under license of over 500 million people. MTN delivers uniquely designed communication solutions and is focused on providing excellent telecommunications services across the African continent under the philosophy of improving access to economic empowerment.

The company understands that the best way to gain a competitive edge in a local market is to offer different products and services customised to suit lifestyles and expectations. A vital service of MTN’s operations is MTN Business, which provides data solutions and appropriate IT infrastructure to small, medium and large-scale businesses with the purpose for them to deliver up-to-speed efficiency in their operations.

Leading in innovations

Technological innovation is vital to MTN’s existence. In response to subscribers’ demands and emerging trends, they are experiencing a variety of exciting products and services including 3.5G technology, DStv Mobile, Seamless Roaming, Mobile Money, MTN E-Selfcare, MTN fonm@il, as well as Blackberry phones and services. Other innovative services like Call Me Back, MTN Me2U, Voice SMS, and the unique MTN Zone, are quite popular in the country. Very recently, MTN has again introduced services like the MTN Pay4me, Phone Backup service, Mi-Life Insurance, Vehicle Tracking service, and audio conferencing all with the aim of meeting the divergent needs of its subscribers.

A good corporate citizen - Making lives brighter

MTN acknowledges its responsibility towards its stakeholders to sustain long-term mutual value. In this regard, MTN Ghana has established relationships with governments and community groups for partnerships that are geared towards improving the quality of service it offers to Ghanaians. In order to make a meaningful impact on the lives of people and communities in which MTN operates, the company established the MTN Foundation across all its footprints globally. The MTN Ghana Foundation has been remarkable in fulfilling its mandate of improving the quality of people’s lives through appropriate Corporate Social Investments (CSI) in communities where MTN operates. As a global policy, a proportion (one percent) of each operating unit’s profit after tax is dedicated to undertaking CSI initiatives. The Foundation aims to achieve a broad community impact by supporting national development priorities in the area of health, education and economic empowerment. The Foundation has so far invested over GH¢13 million in more than 83 CSI projects across the country for all three focus areas. These interventions have impacted an estimated 2.5million people.

MTN has also instituted 21 Days of Y’ello care where staff volunteers give off their time and effort to serve their communities for 21 days in the month of June every year. MTN Ghana adjudged the best among the 21 MTN operations for recording the highest staff participation and undertaking the best CSI programmes for 2010 and 2011. As its prize, the Ghana operating unit was awarded USD100,000 twice to be invested in more social interventions in Ghana.

In support of the focus on data, MTN has invested a total of USD 90 million in the subsea West Africa Cable System (WACS), linked to an extensive terrestrial fibre network. MTN Ghana’s investment of USD 285 million in establishing the state of the art switch sites in Accra and Kumasi as well as its total injection of USD1.2 billion since it came into Ghana has made it poised to deliver bold new digital services to Ghanaians. MTN as a corporate multi-national will continue to demonstrate resilience in the face of tough challenges in the telecommunications industry in Ghana.

Vision

To lead the delivery of bold, new Digital World to our customers.

Mission

To make our customers’ lives a whole lot brighter.

Our Core Brand Values

Leadership
  • Foresight
  • Commitment
  • Guidance
  • Building a future for our people and the customers we serve.
  • Leading the way through connectivity enablement.
Innovation
  • Simplicity
  • Imagination
  • Insight
  • Creativity
  • Doing things differently.
  • Making unlikely connections.
  • The unexpected exceeds expectations.
Integrity
  • Solid Principles
  • Trusted
  • Togetherness
  • We are, because of you, our customer.
  • We are, because of you, our employee.
  • With your trust and belief, we will always succeed.
Relationships
  • Teamwork
  • Friendly
  • Personal
  • Warm
  • Caring
  • Doing things differently.
  • Making unlikely connections.
  • The unexpected exceeds expectations.
Can-Do
  • Optimistic
  • Future Focus
  • Passionate
  • Happening
  • Creating brighter futures, for everyone whose life we touch.
  • Empowering people, communities and countries.
  • Creating possibility.