Getting Started

Can I register my SIM Card at a later date?

Yes, a new SIM card can be registered at a later date from the day it was purchased but the SIM card will not be activated prior to registration.

Was this information helpful?
How do I port to MTN?

Send your phone (with SIM) to any MTN Service Centre near you. The Service Centre Representative will verify your ownership of the number and give you a Porting Request Form to fill to initiate the porting process.

The Service Centre Representative will then issue you with an MTN SIM Card which will be activated with your number from your old network once the port request is approved by your old network. Remember to take along a valid Identity Card (Driver’s License, Voter’s ID, Passport, NHIS Card or National Identification Card).

Was this information helpful?
What happens to the airtime/credit and contacts on a phone when a number is ported?

Subscribers are expected to use up any airtime on their phones before porting to MTN. Additionally, subscribers are advised to move all their contacts onto their handsets (MTN Service Centre Representatives will assist you). On porting to MTN, you will enjoy an initial free Phone Backup service so your phone contacts can be stored safely.

Was this information helpful?
How do I get my PUK number if my starter pack is missing?
  1. Dial 1333.
  2. Enter your phone number.
  3. Type in any 4 digits as your pin number and then select
    option 4.
  4. You will then receive an SMS with your PUK number.

You can also call our Toll-Free number 111 or visit any MTN Service Centre for further assistance.

Was this information helpful?
What is an IMEI number and how do I get it?

The International Mobile Station Equipment Identity or IMEI is a number, usually unique, to identify 3GPP (i.e. GSM, UMTS and LTE) andiDEN mobile phones, as well as some satellite phones. It is usually found printed inside the battery compartment of the phone, but can also be displayed on-screen on most phones by entering *#06# on the dial pad.

Was this information helpful?
I’ve accidentally blocked my phone. How do I unblock it?

To unblock your phone, enter your PUK code and then enter the default PIN 0000.

Was this information helpful?
Why do I need to register my SIM Card?

Registration of phone numbers is a requirement of NCA (National Communication Authority) which allows telecommunication companies to identify subscribers with a number.

Was this information helpful?
How long does it take to register my number?

It only takes a few minutes to register a number. Kindly visit any of our offices with a valid ID for our agents to assist you.

Was this information helpful?
Can I register my SIM Card at a later date?

Yes, a new SIM card can be registered at a later date from the day it was purchased but the SIM card will not be activated prior to registration.

Was this information helpful?
What is Mobile Number Portability?

Mobile Number Portability is a system that enables you to move to your preferred network without changing your phone number.

Was this information helpful?
How often can a subscriber change networks?

A subscriber can change to another network after being active on the present network for at least 30 days. However, if the subscriber feels misled by his new network the subscriber can request to be restored to their previous network.

Was this information helpful?
How long would it take for the porting process to be complete?

The National Communications Authority has directed that all porting requests should be completed within 24 hours.

Was this information helpful?
How do I port to MTN?

Send your phone (with SIM) to any MTN Service Centre near you. The Service Centre Representative will verify your ownership of the number and give you a Porting Request Form to fill to initiate the porting process.

The Service Centre Representative will then issue you with an MTN SIM Card which will be activated with your number from your old network once the port request is approved by your old network. Remember to take along a valid Identity Card (Driver’s License, Voter’s ID, Passport, NHIS Card or National Identification Card).

Was this information helpful?
Do I have to pay to port my number?

No. Porting in to MTN is absolutely free in addition to many other offers on the number 1 network.

Was this information helpful?
Can I be refused to port my number?

Yes. And it is usually under the following grounds:

  • Disconnected number.
  • Blacklisted number.
  • Fraud having been reported on that number.
  • Phone (number) reported stolen.

Any other reason as may be directed by the National Communications Authority.

Was this information helpful?
What happens to the airtime/credit and contacts on a phone when a number is ported?

Subscribers are expected to use up any airtime on their phones before porting to MTN. Additionally, subscribers are advised to move all their contacts onto their handsets (MTN Service Centre Representatives will assist you). On porting to MTN, you will enjoy an initial free Phone Backup service so your phone contacts can be stored safely.

Was this information helpful?
Can I port my number if I owe my current network or enjoying Overdraft?

Porting does not release a customer from any contractual obligations or debt a customer owes to a former network. Bills should be paid and deposits refunded (for Postpaid) or accounts in negative should be restored to zero (for prepaid subscribers enjoying Call Overdraft Service).

A Postpaid subscriber will receive a final bill for unpaid calls made before the period porting is completed.

Was this information helpful?
Why should subscribers stay or move to MTN from other networks?

With over 9 million subscribers, MTN offers the best value which includes:

  • MTN Zone – Unbeatable tariff that enables you call for as low as 1.5p.
  • MTN Pay4Me – The unique service that keeps you connected even when you run out of credit.
  • MTN Phone Backup – Enjoy initial free back up, so you never lose a contact.
  • Widest coverage - With over 2000 cell sites, MTN keeps you connected everywhere you go and provides you with network quality in accordance to the latest NCA release that’s the best in Ghana.
  • Widest 3G coverage - Experience the fastest Internet speed ever in over 26 cities and counting.

Was this information helpful?
What is MTN’s position on Mobile Number Portability?

MTN fully supports Mobile Number Portability. We see it as an opportunity to welcome more people onto the Number 1 Network in Ghana. On MTN you not only enjoy the widest coverage but also the best value-added services by far.

Over 9 million subscribers can all not be wrong. Move to MTN now and experience the best value for money. Life is always richer with MTN.

Was this information helpful?
How do I get my PUK number if my starter pack is missing?

Kindly call our Toll-Free number 111 or visit MTN Service Centre for further assistance.

Was this information helpful?