Mobile Number Portability

What is Mobile Number Portability?

Mobile Number Portability is a system that enables you to move to your preferred network without changing your phone number.

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How often can a subscriber change networks?

A subscriber can change to another network after being active on the present network for at least 30 days. However, if the subscriber feels misled by his new network the subscriber can request to be restored to their previous network.

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How long would it take for the porting process to be complete?

The National Communications Authority has directed that all porting requests should be completed within 24 hours.

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How do I port to MTN?

Send your phone (with SIM) to any MTN Service Centre near you. The Service Centre Representative will verify your ownership of the number and give you a Porting Request Form to fill to initiate the porting process.

The Service Centre Representative will then issue you with an MTN SIM Card which will be activated with your number from your old network once the port request is approved by your old network. Remember to take along a valid Identity Card (Driver’s License, Voter’s ID, Passport, NHIS Card or National Identification Card).

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Do I have to pay to port my number?

No. Porting in to MTN is absolutely free in addition to many other offers on the number 1 network.

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Can I be refused to port my number?

Yes. And it is usually under the following grounds:

  • Disconnected number.
  • Blacklisted number.
  • Fraud having been reported on that number.
  • Phone (number) reported stolen.

Any other reason as may be directed by the National Communications Authority.

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What happens to the airtime/credit and contacts on a phone when a number is ported?

Subscribers are expected to use up any airtime on their phones before porting to MTN. Additionally, subscribers are advised to move all their contacts onto their handsets (MTN Service Centre Representatives will assist you). On porting to MTN, you will enjoy an initial free Phone Backup service so your phone contacts can be stored safely.

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Can I port my number if I owe my current network or enjoying Overdraft?

Porting does not release a customer from any contractual obligations or debt a customer owes to a former network. Bills should be paid and deposits refunded (for Postpaid) or accounts in negative should be restored to zero (for prepaid subscribers enjoying Call Overdraft Service).

A Postpaid subscriber will receive a final bill for unpaid calls made before the period porting is completed.

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Why should subscribers stay or move to MTN from other networks?

With over 9 million subscribers, MTN offers the best value which includes:

  • MTN Zone – Unbeatable tariff that enables you call for as low as 1.5p.
  • MTN Pay4Me – The unique service that keeps you connected even when you run out of credit.
  • MTN Phone Backup – Enjoy initial free back up, so you never lose a contact.
  • Widest coverage - With over 2000 cell sites, MTN keeps you connected everywhere you go and provides you with network quality in accordance to the latest NCA release that’s the best in Ghana.
  • Widest 3G coverage - Experience the fastest Internet speed ever in over 26 cities and counting.

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What is MTN’s position on Mobile Number Portability?

MTN fully supports Mobile Number Portability. We see it as an opportunity to welcome more people onto the Number 1 Network in Ghana. On MTN you not only enjoy the widest coverage but also the best value-added services by far.

Over 9 million subscribers can all not be wrong. Move to MTN now and experience the best value for money. Life is always richer with MTN.

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