Phone Advice

How do I get my PUK number if my starter pack is missing?
  1. Dial 1333.
  2. Enter your phone number.
  3. Type in any 4 digits as your pin number and then select
    option 4.
  4. You will then receive an SMS with your PUK number.

You can also call our Toll-Free number 111 or visit any MTN Service Centre for further assistance.

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What is an IMEI number and how do I get it?

The International Mobile Station Equipment Identity or IMEI is a number, usually unique, to identify 3GPP (i.e. GSM, UMTS and LTE) andiDEN mobile phones, as well as some satellite phones. It is usually found printed inside the battery compartment of the phone, but can also be displayed on-screen on most phones by entering *#06# on the dial pad.

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I’ve accidentally blocked my phone. How do I unblock it?

To unblock your phone, enter your PUK code and then enter the default PIN 0000.

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