Internet

How can I access the Internet on my phone?

Make sure you have airtime or data bundle on your phone. Dial *585# and send to receive Internet settings. Save the setting and you are ready to browse.

Was this information helpful?
How do I set up Internet on my phone?

Just dial *686# or send a blank SMS to 686 or call our Toll-Free number 111 or visit the nearest branch for assistance. Or you could get it set up on your own via Phone Settings.

Was this information helpful?
How can I access Internet on my phone?

Simply go to the browser on your handset to access the Internet.

Was this information helpful?
I’ve set up Internet settings on my phone. But I still can’t access to the Internet. What do I do?

Kindly check if you have airtime on the line and make sure data is enabled on the handset.

Was this information helpful?
How do I set up my F@stLink Router and change the default password?

Setting up the router is easy. Just follow the instructions on Quick Start Guide and you’re ready to browse the Internet!

To change the default password, just follow the steps we’ve prepared for you along with visual aids so you’ll understand better. Click on any of the following links according to your Operating System.

Password Change for Mac >
Password Change for Windows Vista >
Password Change for Windows XP >

Was this information helpful?
How to recharge credit for my devices?

Dial *125* Voucher digit recharge number# and send. Alternatively, you can dial 123 and follow the voice prompt. When using a modem, kindly click on the **** tab on the MTN interface and key in the 14 digit recharge number.

Was this information helpful?
Why is my Internet device undetectable by other mobile devices?

Make sure the mobile device’s Wi-Fi is switched on. You can then search and select your internet device and connect by typing your password if it is password protected.

Was this information helpful?
My Internet device connection keeps dropping out, what should I do?

Check if your Internet signal is on 2G/3G, based on the signal showing on your handset. Go to Settings on your handset, select wireless Networks then Mobile Networks. Finally, select 2G or 3G.

Was this information helpful?
I’ve set up Internet settings on my phone. But I still can’t access to the Internet. What do I do?

Kindly check if you have airtime on the line and make sure data is enabled on the handset

Was this information helpful?
Why is my Internet device undetectable by other mobile devices?

Make sure the mobile device’s Wi-Fi is switched on. You can then search and select your internet device and connect by typing your password if it is password protected.

Was this information helpful?
What type of handsets are LTE compatible?
Currently many handset manufacturers (Samsung, Huawei, HTC, Apple etc.) have 4G compatible handsets. Customers must however check the band of their handsets on gsmarena/imei.info to determine spectrum compatibility. In order to access MTN’s 4G LTE, your handset must support Band 20 & Frequency 800 as shown below. If you need any assistance you may visit any MTN branch.

Was this information helpful?
How do I know if my phone supports MTN 4G/ LTE service?
You may check your phone’s readiness for 4G/LTE on the GSM Arena website using your device make and model. MTN 4G operates in FDD 800MHz, band 20. Your phone must therefore support LTE FDD 800MHz Band20. Further checks can be done on GSM ARENA
You may also visit an MTN customer service center for assistance.

Was this information helpful?
How can I tell if I am connected to 4G LTE?
Depending on the phone you are using you will see a display, usually in the upper left corner for “4G” or “LTE”.
Was this information helpful?
How can I confirm the areas with MTN 4G LTE coverage?
Click on the link below to find current MTN 4G LTE locations. Note that this list will be updated when more areas are rolled out.

 CURRENT 4G SITE LOCATIONS

In addition kindly check MTN’s website for the locations where MTN currently has LTE on Google earth application. Note the map will be updated on a weekly basis when more areas are rolled out
Was this information helpful?
Can I use the current SIM card in my LTE-compatible handset to browse on 4G?
No, all customers who wish to be on MTN’s 4G LTE network will have to visit an MTN service center to have their SIM cards swapped for an LTE SIM card.
Was this information helpful?
Can I use 4G when roaming?
Not at this time. MTN is currently working to make sure you have a great experience on 4G in Ghana.
Was this information helpful?
Can I share my 4G LTE data speed with other non-4G devices?
 Yes. If you have a 4G LTE device that has tethering service, you can turn your 4G LTE device into a portable Wi-Fi hotspot, allowing other devices to connect to the internet through the 4G LTE network.
Was this information helpful?
What happens if I have an LTE SIM in my phone or tablet, and I move into an area without MTN’s 4G LTE coverage?
You will continue to enjoy MTN’s services. However the data experience will not be the same as in the 4G coverage area. If you move into another MTN 4G coverage area, your device will return to 4G LTE service.
Was this information helpful?