Lost/Stolen Handset

Will I lose my credit when I get my SIM Card replaced?

No, you wouldn’t lose your credit. They can be restored when you get a new SIM Card.

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How do I retrieve contacts stored on my number?

If you have already backed up your contacts using that number, you can then retrieve those contacts. Go to the SIM toolkit on your main menu, select phone book backup and synchronise.

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Is there any chance of locating my lost/stolen phone?

That can only be done if you have installed and activated MTN Protect. To activate, text protect to 1359 and send. You will receive the link to download and install.

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How do I disconnect/reconnect to my SIM in case of theft?

Kindly call our Toll-Free number 111 or visit our service center for further assistance. You can also call 1333 and follow the voice prompt or text <Activate/deactivate> <space> <pin number> <space> <MTN Number>.

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