Prepaid

What are the requirements to get my Prepaid call records?

Call Records for Reconciliation Purposes

  1. Phone number should be registered in the claimer’s name.
  2. Written and signed application with email address should be presented by the claimer.
  3. Photocopy of identification card, should be one of the following: passport, drivers’ license or voters ID and National Health Insurance Card.
  4. Call records receivable in 3 working days.

 

Request from the Embassy

  1. Letter from the embassy in question/ request from the embassy for itemised bills.
  2. Phone number should be registered in the claimer’s name.
  3. Written and signed application should be presented by the claimer with an email address.
  4. Photocopy of identification card, be it either passport, drivers’ license, voters ID and /or National Health Insurance Card.
  5. Call records receivable in 3 working days.

 

Police or Criminal Act Request

  1. Any request for itemised bill which involves a criminal act must come from the police station and must bear a court warrant.
  2. Provision of Identification cards from the Police and the BNI with an email address and Police contact number.
  3. Requests from police on behalf of a petitioner can only be collected by the police and not the customer through mail.
  4. Itemisation receivable in 3 working days .

 

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How do I recharge for another MTN subscriber?

You can recharge via SMS or IVR.

For SMS, send <Recharge> <Space> <Recipient’s mobile number> <Space> to short code 1333.

You will receive an auto response confirming credited amount: “You have recharged MTN number 024xxxxxx with GH¢4.50.

The recipient will receive an SMS: “Your account has been credited with GH¢4.50 by MTN number 024xxxxxxx. You can now text and make that call.”

*144*Number to be recharged*voucher pin# and send.

Dial 1333 listen to the prompt and select option 4.

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How do I recharge my credit?

To recharge your credit, dial 125 then listen to the prompt and enter the recharge voucher PIN.

Or you could also dial *125* and press #.

Log on to eselfcare.mtn.com.gh, select Online Payments then input voucher digits and serial number to recharge.

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How do I check my credit balance?

To check your credit balancem, dial 124 or *124#.

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What if I over-scratch my recharge card?

Kindly log on to eSelf Care, select recharge then input the number to recharge and fill in the remaining digits or call our Toll-Free number 111 or walk into any MTN Service Centre and the card will be recharged for you.

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My credit got deducted even though I did not use it. Can I get it back?

Call our Toll-Free number 111 or visit the nearest MTN branch for assistance.

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