Others

I can't make Mobile Money transfer on my phone? What do I do now?

Kindly call our Toll-Free number 111 and answer a few security questions to have your pin number reset.

Or you could always visit the nearest branch and then answer a few security questions to have your password reset.

Was this information helpful?
How many transfers can I make in a day?

There is no limit on the number of transactions but the maximum amount that can be transferred in a day is GH¢1000.

Was this information helpful?
Is there a transfer fee involved?

Yes, there is a fee on the amount transferred as shown below.

Transaction Point Services Transaction Limit
(GH¢)
Fee (GH¢)
At Merchant Registration   Free
Money Transfer (C2C) 1-50 2.5
More than 50 5%
Cash In Minimum of GH¢1 Free
Cash Out 1-50 0.5
Above 50 1%
* On your Mobile Money Transfer (P2P) 1-50 0.5
More than 50 1%
Money Transfer (A2C) 1-50 1.5
More than 50 3%
Airtime Top - up 1-100 Free
Bill Payments - ECG N/A 0.50p flat
Bill Payments - DStv N/A Free
Account
Management
Balance Enquiry N/A Free
Mini Statement N/A 0.01
Was this information helpful?
What is the minimum or maximum transfer amount?

The minimum amount that can be transferred is GH¢1 and the maximum amount is GH¢1000, however there is no limit for customers with E zwich account.

Was this information helpful?
Can I use Mobile Money to pay for my unpaid Overdraft?

No, Mobile Money cannot be used to pay unpaid Overdraft.

Was this information helpful?