Services

How do I register for MTN Me2U?

Send <Register><4 digit pin number> to 1329.

Or you could dial *198# and reply with 1 then follow the prompt.

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How do I post a Tweet via SMS?

Simply send a text message containing your Tweet to short code 40404. To check that your message posted to your Twitter profile, log on the web and click on your profile. You should see your Tweet posted there.

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How do I view discounts on my phone?

Activate the Cell Broadcast set up on your phone. Cell Broadcast is a feature that enables you to view all MTN Zone discounts right on your phone.

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Can I watch DStv on my phone?

Yes, but not all handsets are DStv Mobile compatible handsets, subscribers who have Nokia N96, 5330, ZTE F900& F912 can access the service on their handsets.

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How do I check my unpaid Overdraft?

Send Status to 1506.

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Can my phone be used for Conference Call?

Yes, all MTN subscribers can join a maximum of 4 people on a Conference Call.

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How do I register for MTN Me2U?

Type <register><4-digit pin number> send to 1329.
Dial *198# reply with 1 and follow the prompts.

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How do I transfer credits?

<Type the amount of credit> <Space> <Recipient’s full MTN number> <Space> < Your 4-digit PIN> and send to 1329.

Example:
10.90 024 XXXXXXX **** and send to 1329

The amounts to be transferred should be in increments of 10 Ghana Pesewas.

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Can I activate the service on any handset or device?

Yes, it works on all handsets that support SMS.

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How do I sign up for a new Twitter account via SMS?
  1. Send a text message with the word START to Twitter short code 40404.
  2. Twitter will send you a reply and ask you to reply back with your full name to sign up.
  3. Twitter will then send a message back to you and assign you a username based on your full name.
  4. You're all set! Send a text message and it will post as your first Tweet!
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How do I change a username for new Twitter account?

Send the command ‘SET USERNAME’ to short code 40404 to change it.

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How do I start using SMS-created account on the web?
When you join Twitter from your phone, Twitter collects all of your updates on the web. When you're ready to activate your web account, all you have to do is add an email address and a password to complete your profile and log in.
  1. Go to https://twitter.com/#!/login.
  2. Click the link that says Already using Twitter on your phone?
  3. Enter your phone number when prompted.
  4. Twitter will send a verification code to your phone. When you get that text message, enter the code.
  5. You'll then be asked to create an account by entering your email address, a password, and a name for your account. Your username will already be entered, since you created this when you signed up via SMS.
  6. Click on Create My Account, and you're all done!
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How do I add my phone to an existing account via the web?

If you already have a web account and want to receive SMS updates or start posting Tweets via SMS, you can log in and add your mobile number to your account in your account's Mobile Settings
(www.twitter.com/devices)

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How do I post a Tweet via SMS?
  1. Once your phone is added, simply send a text message containing your Tweet to short code 40404.
  2. To check that your message posted to your Twitter profile, log in on the web and click on your profile. You should see your Tweet posted there.
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How do I get updates on my phone without a Twitter account (Fast Follow)?

Want to get updates from @Twitter but don't want to create a Twitter account? No problem! Use Fast Follow to receive Twitter updates without having to sign up or add your phone to a Twitter account.

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How do I use Twitter on my phone?

If you already have a Twitter account, you can access it from your phone using SMS. You can also create a new Twitter account via SMS by sending the word START to 40404.

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What are the tariffs for Twitter SMS service?

Subscribers pay 4 Gp for each SMS sent to the short code 40404. Receiving SMS tweets from accounts that you follow is free.

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Can I update Twitter from my phone but not receive other people's updates and vice versa?

Yes. When you've attached your phone to your Twitter account, you will only receive updates from friends you've asked to get mobile Tweets from.

Send the keyword ‘ON + Username’ to short code 40404 to turn on updates from friends you want to follow until you choose to turn them off again (by sending the word ‘OFF + Username’). Example, ON barackobama and OFF alissahaku.

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I'm getting a lot of updates. How do I limit them?

You can set sleep setting in your web profile to silence mobile updates for certain periods of every day.

https://support.twitter.com/articles/15366-how-to-use-mobile-sleepsettings#

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Why am I receiving two sets of notifications on my device?

If you have a smartphone that supports an official Twitter app and are receiving two sets of notifications (one through SMS and one through the app's push notifications) you may want to disable your SMS notifications. To do this, send the keyword ‘OFF’ to 40404.

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What short commands are available for Twitter SMS service?

When using these commands, do not append an @ symbol along with the command text. If you send these commands with an @ symbol, your commands will be read as a username and will not be executed as expected.

Example: If you want to turn on device notifications, send only "ON" and not "@ON."

Turning mobile Twitter updates OFF and ON:

  • ON: turns ALL your authorized Twitter updates and notifications on.
  • OFF: turns ALL phone notifications off.
  • ON + username: turns on notifications for a specific person on your phone. Example: ON alissa
  • OFF + username: turns off notifications for a specific person on your phone. Example: OFF blaine
  • FOLLOW + username: allows you to start following a specific user, as well as receive SMS notifications. Example: FOLLOW jerry, or F jerry, for short.
  • UNFOLLOW + username: allows you to stop following a specific user.
  • LEAVE, BLOCK, BLK + username: this command allows you to stop receiving SMS notifications for a specific user without having to unfollow them. When you log into twitter.com from the web you will still see this user's updates in your timeline. Example: LEAVE benfu, or L benfu, for short.
  • STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or ARRET: will deactivate your account if you are an SMS-only user. If you've completed the sign-up flow on the web, sending any of these commands to your Twitter short code will simply remove your phone number from your Twitter account.
  • @ + username + message: shows your Tweet as a reply directed at another person, and causes your Tweet to save in their mentions tab. Example: @meangrape I love that song too!
  • D + username + message: sends that person a Direct Message that goes to their device (160 characters).
  • RETWEET + username: sends that user's latest Tweet to your followers (also known as a Retweet). Example: RETWEET Charles or RT Charles
  • SET NAME + name: sets the name field on your Twitter profile. Example: set name Jane Doe
  • WHOIS + username: retrieves the profile information for any public user on Twitter. Example: whois jack or w jack, for short.
  • SUGGEST, SUG, S, or WTF: this command returns a list of Twitter users we think you might find interesting and would like to follow.
  • HELP, INFO or AIDE: texting help, info, or aide to Twitter will bring up helpful tips.
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How do I view discounts on my phone?

Activate the Cell Broadcast set up on your phone. Cell Broadcast is a feature that enables you to view all MTN Zone discounts right on your phone.

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How do I activate Cell Broadcast on my phone?

Type /Enter *135*4# and press Send/OK.  After this, turn on the cell information display feature on your handset.  Activation of the cell broadcast depends on the mobile handset.

To activate cell broadcast on Nokia:
Go to phone setting > Activate the cell info display

To activate cell broadcast on Sony Ericsson:
Go to your settings in messages > Select your Area info > Activate your cell information

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Is there an activation fee?

Yes, GH¢2 is charged monthly for this service.

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How do I enable CLIR on my phone?

To hide your number from your handset, go to Call Settings, select Hide or Show Number, then select Set My Caller ID and turn it ON.

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Will the recipient be able to call me back after I've made the call?

subscribers cannot dial or call back a hidden number, they will have to type in the caller’s number to call them back.

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Do I need to buy a new SIM to backup my contacts?

No, if your current SIM card does not have Phone Book back up as part of its options on the SIM tool kit. The customer will have to visit the nearest branch for a SIM swap.

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Do I get charged when I backup my contacts?

Yes, subscribers are charged per the below:

  • Free of charge for initial backup
  • 4Gp for every subsequent backup
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Do I get charged when I want to retrieve my backed up data?

Yes, subscribers are charged 20Gp for every restored transaction.

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How do I subscribe to MTN Protect?
First, send ‘Protect’ to MTN short code 1359 to receive the Application link.
  • Click on the link to install the app on your device.
  • Accept MTN Protect.
  • Set up a 6-digit password for unlocking and accessing your web account.
  • Click ‘Yes’ to Postpaid subscription (GHC 1) for the service and an SMS confirmation will complete your registration.
  • Click “Next” to edit your information.
  • Reward statement.
  • Email address.
  • Friend’s phone number.
  • Home number.
  • Home address.

A web account will be created and confirmation sent to your email address provided.<

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How much do I get charged upon subscription?

GH¢1 will be charged every month for the service.

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Is my phone eligible for this service?

MTN Protect currently works on the below handsets:

  • Nokia handsets
  • Blackberry handsets
  • Android handsets
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    How do I locate my lost phone?

    To track your handset when its lost go to www.mtnprotect.com.gh, enter your phone number and your 6-digit PIN to track your handset.

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    How many times can I send a call back message and can I send to any number?
    • 10 free preset text messages to any international number every month
    • 60 free preset text messages to any MTN number every month

    The service will allow the subscriber to send a short message to only MTN & mobile international destinations using one of the four templates below:

    1. Please call me.
    2. Can’t talk now. Please text me.
    3. I’ve missed you. Please call me!
    4. I’ve missed you. Please call me!

    In the case you do not specify and of the any of the above options, option one (1. Please call me) will be forwarded to the destination.

    How it works:
    Type 024 followed by the number of recipient. Select message option 1, 2, 3 or 4. Then send to short code 1399

    Example:
    0244300000 1 or 02443000001 and send to short code 1399
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    How do I check the number of Call Back messages I've sent?

    Text BAL to 1399 and receive a feedback of your remaining call back SMS.

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    Is there an activation fee?
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    Can I bar a certain caller's line?
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    Is there an activation fee?
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    Is there a fee involved for the recipient whom I divert the calls to?
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    Can I make a Pay4Me calls to a roaming MTN number?

    No. Pay4Me calls can only be done whilst you are in Ghana.

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    How much do I get charged when I receive a Pay4Me call?

    All Pay4Me calls received will be charged at 0.10p per minute.

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    How do I know if the calls I receive are Pay4Me calls?

    When a Pay4Me call is answered, the recipient will be prompted that the call is a collect call and is given an option to Press 1 to respond or 2 to decline.

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    Can I restrict a Pay4Me call?

    You can’t restrict the call, but you can decline it. You will be given an option to accept or decline the call. Press 1 to accept and 2 to decline.

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    Can I copy a tune I hear on a friend's line?

    Yes. Just dial 1355 and press 2 to then enter your friend’s phone number and you can copy all or some of the songs in your friend’s library.

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    How many Caller Tunez can I download each time?

    You can download as many as you want. But each song downloaded is charged 0.32p.

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    Can I send a song to a non-MTN subscriber?
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    If I receive a song, can I use it as a song in Caller Tunez?
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    Are there data charges involved when a song is sent or received?
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    How do I add the 5 different numbers on the Family & Friends list?
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    How do I know check numbers registered on Family & Friends?
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    How do I change or cancel numbers on Family & Friends?
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    Can I watch DStv on my phone?

    Yes, but not all handsets are DStv Mobile compatible handsets, customers who have Nokia N96, 5330, ZTE F900& F912 can access the service on their handsets.

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    How do I join a group chat?
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    How do I invite a friend to join a group chat?
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    How many groups can I create?
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    If I attach multimedia items (songs and pictures), how am I charged?
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    How do I check my unpaid Overdraft?

    Send Status to 1506.

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    Can my phone be used for Conference Call?
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    How do I add people to my Conference Call?
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    Do I need to pay for the Conference Call service?
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    How many times can I transfer credit to another MTN subscriber?

    A maximum of 2 transfers are allowed for every 24 hours.

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    What is the minimum and maximum amount that I can share?

    The minimum amount is GH¢1.00 and a maximum of GH¢50.

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    How do I share credits?

    To share credits dial *198# reply with 2 and follow the prompts.

    Just go to messages. Then type in <amount to share/Transfer><leave a space><enter the number><leave space><Type 4 digit pin> and send to 1329.

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    What is CLIR?

    CLIR allows customers hide their MTN numbers when they make calls.

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    If my phone gets lost, how do I track and lock my handset?

    If your handset gets missing, log on to www.mtnprotect.com.gh. Enter your number and 6-digit PIN to track and lock your handset.

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    I have forgotten my password. How do I get a new password?

    To reset your password or get a new password log on to www.mtnprotect.com.gh. Enter your phone number and click on ‘Forgot password’, a new password will be sent to the email address used in setting up the protect service.

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    How do I activate Caller Tunez on my phone?

    Dial 1355 and listen to the prompt and press 1 to subscribe then follow the remaining voice prompts. Or you could always type SUB and send to 1355 to activate.

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    How much am I charged when I’m subscribed to Caller Tunez?

    An amount of 0.53p will be deducted each month.

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    Can I unsubscribe from this Caller Tunez service?

    Just type STOP and send to 1355 to unsubscribe.

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    How many times can I transfer credit to another MTN subscriber?

    A maximum of 2 transfers are allowed for every 24 hours.

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    What is the minimum and maximum amount that I can share?

    The minimum amount is GH¢1.00 and a maximum of GH¢50.

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    How do I share credits?

    To share credits dial *198# reply with 2 and follow the prompts.

    Just go to messages. Then type in <amount to share/Transfer><leave a space><enter the number><leave space><Type 4 digit pin> and send to 1329.
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    How do I subscribe to MTN Protect?

    First, send ‘Protect’ to MTN short code 1359 to receive the Application link.

    Installation of the Application:

    • Click on the link to install the app on your device.
    • Accept MTN Protect End User License Agreement.
    • Set up a 6-digit password for unlocking and accessing your web account.
    • Click ‘Yes’ to Postpaid subscription (GHC 1) for the service and an SMS confirmation will complete your registration.
    • Click “Next” to edit your information.
    • Reward statement.
    • Email address.
    • Friend’s phone number.
    • Home number.
    • Home address.

    A web account will be created and confirmation sent to your email address provided.

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    If my phone gets lost, how do I track and lock my handset?

    If your handset gets missing, log on to www.mtnprotect.com.gh. Enter your number and 6 digit password to track and lock your handset.

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    I have forgotten my password. How do I get a new password?

    To reset your password or get a new password log on to www.mtnprotect.com.gh. Enter your phone number and click on ‘Forgot password’, a new password will be sent to the email address used in setting up the protect service.

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    How many times can I send a call back message and can I send to any number?
    • 10 free preset text messages to any international number every month
    • 60 free preset text messages to any MTN number every month

    The service will allow the subscriber to send a short message to only MTN & mobile international destinations using one of the four templates below:

    1. Please call me.
    2. Can’t talk now. Please text me.
    3. I’ve missed you. Please call me!
    4. It’s important. Please call me!

    How it works:
    Type 024 followed by the number of recipient. Select message option 1, 2, 3 or 4. Then send to short code 1399

    Example:
    0244300000 1 or 02443000001 and send to short code 1399

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    Can I make a Pay4Me calls to a roaming MTN number?

    No. Pay4Me calls can only be done whilst you are in Ghana.

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    How do I know if the calls I receive are Pay4Me calls?

    When a Pay4Me call is answered, the recipient will be prompted that the call is a collect call and is given an option to Press 1 to respond or 2 to decline.

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    How much do I get charged when I receive a Pay4Me call?

    All Pay4Me calls received will be charged at 0.10p per minute.

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    What are the channels available on DStv Mobile?

    Subscribers have access to a maximum of 15 channels as shown below.

    MINI BOUQUETS 1.50 (Weekly) MAXI BOUQUETS 2.00 (Weekly)
    Ghana TV Ghana TV
    Metro TV Metro TV
    National Geographic Wild Channel O
    SONY Max Africa Magic World
    Africa Magic Family Events Channel
    Africa Magic World Africa Magic Family
    BET BET
    Channel O Disney Junior
    Disney Junior National Geographic Wild
    CNN CNN
    Super Sports Blitz Sony Max
    Super Sports Select Sports SS9, Super Sports Select Sports, SSBlitz, Event Chaannel (BBA)
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    Can I borrow airtime when I run out of credits?

    Yes, subscribers can borrow from 0.25p to GH¢1 when they run out of credits. To borrow credit, send Start to 1506 and follow the prompts.

    Or dial *506# and reply with the appropriate response.

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    What are the channels available on DStv Mobile?

    Subscribers have access to a maximum of 15 channels as shown below.

    MINI BOUQUETS 1.50 (Weekly) MAXI BOUQUETS 2.00 (Weekly)
    Ghana TV Ghana TV
    Metro TV Metro TV
    National Geographic Wild Channel O
    SONY Max Africa Magic World
    Africa Magic Family Events Channel
    Africa Magic World Africa Magic Family
    BET BET
    Channel O Disney Junior
    Disney Junior National Geographic Wild
    CNN CNN
    Super Sports Blitz Sony Max
    Super Sports Select Sports SS9, Super Sports Select Sports, SSBlitz, Event Chaannel (BBA)
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