Most Popular Questions

How do I register for MTN Me2U?

Send <Register><4 digit pin number> to 1329.

Or you could dial *198# and reply with 1 then follow the prompt.

Was this information helpful?
How do I post a Tweet via SMS?

Simply send a text message containing your Tweet to short code 40404. To check that your message posted to your Twitter profile, log on the web and click on your profile. You should see your Tweet posted there.

Was this information helpful?
How do I view discounts on my phone?

Activate the Cell Broadcast set up on your phone. Cell Broadcast is a feature that enables you to view all MTN Zone discounts right on your phone.

Was this information helpful?
Can I make a Pay4Me calls to a roaming MTN number?

No. PAY4ME calls can only be done whilst you are in Ghana.

Was this information helpful?
Can I watch DStv on my phone?

Yes, but not all handsets are DStv Mobile compatible handsets, subscribers who have Nokia N96, 5330, ZTE F900& F912 can access the service on their handsets.

Was this information helpful?
How do I check my unpaid Overdraft?

Send Status to 1506.

Was this information helpful?
Can my phone be used for Conference Call?

Yes, all MTN subscribers can join a maximum of 4 people on a Conference Call.

Was this information helpful?
How many times can I transfer credit to another MTN subscriber?

A maximum of 2 transfers are allowed for every 24 hours.

Was this information helpful?
What is the minimum and maximum amount that I can share?

The minimum amount is GH¢1.00 and a maximum of GH¢50.

Was this information helpful?
How do I share credits?

To share credits dial *198# reply with 2 and follow the prompts.

Just go to messages. Then type in <amount to share/Transfer><leave a space><enter the number><leave space><Type 4 digit pin> and send to 1329.
Was this information helpful?
How do I subscribe to MTN Protect?

First, send ‘Protect’ to MTN short code 1359 to receive the Application link.

Installation of the Application:

  • Click on the link to install the app on your device.
  • Accept MTN Protect End User License Agreement.
  • Set up a 6-digit password for unlocking and accessing your web account.
  • Click ‘Yes’ to Postpaid subscription (GHC 1) for the service and an SMS confirmation will complete your registration.
  • Click “Next” to edit your information.
  • Reward statement.
  • Email address.
  • Friend’s phone number.
  • Home number.
  • Home address.

A web account will be created and confirmation sent to your email address provided.

Was this information helpful?
If my phone gets lost, how do I track and lock my handset?

If your handset gets missing, log on to www.mtnprotect.com.gh. Enter your number and 6 digit password to track and lock your handset.

Was this information helpful?
I have forgotten my password. How do I get a new password?

To reset your password or get a new password log on to www.mtnprotect.com.gh. Enter your phone number and click on ‘Forgot password’, a new password will be sent to the email address used in setting up the protect service.

Was this information helpful?
How many times can I send a call back message and can I send to any number?
  • 10 free preset text messages to any international number every month
  • 60 free preset text messages to any MTN number every month

The service will allow the subscriber to send a short message to only MTN & mobile international destinations using one of the four templates below:

1. Please call me.
2. Can’t talk now. Please text me.
3. I’ve missed you. Please call me!
4. It’s important. Please call me!

How it works:
Type 024 followed by the number of recipient. Select message option 1, 2, 3 or 4. Then send to short code 1399

Example:
0244300000 1 or 02443000001 and send to short code 1399

Was this information helpful?
Can I make a Pay4Me calls to a roaming MTN number?

No. Pay4Me calls can only be done whilst you are in Ghana.

Was this information helpful?
How do I know if the calls I receive are Pay4Me calls?

When a Pay4Me call is answered, the recipient will be prompted that the call is a collect call and is given an option to Press 1 to respond or 2 to decline.

Was this information helpful?
How much do I get charged when I receive a Pay4Me call?

All Pay4Me calls received will be charged at 0.10p per minute.

Was this information helpful?
What are the channels available on DStv Mobile?

Subscribers have access to a maximum of 15 channels as shown below.

MINI BOUQUETS 1.50 (Weekly) MAXI BOUQUETS 2.00 (Weekly)
Ghana TV Ghana TV
Metro TV Metro TV
National Geographic Wild Channel O
SONY Max Africa Magic World
Africa Magic Family Events Channel
Africa Magic World Africa Magic Family
BET BET
Channel O Disney Junior
Disney Junior National Geographic Wild
CNN CNN
Super Sports Blitz Sony Max
Super Sports Select Sports SS9, Super Sports Select Sports, SSBlitz, Event Chaannel (BBA)
Was this information helpful?
Can I borrow airtime when I run out of credits?

Yes, subscribers can borrow from 0.25p to GH¢1 when they run out of credits. To borrow credit, send Start to 1506 and follow the prompts.

Or dial *506# and reply with the appropriate response.

Was this information helpful?