Overview
Unified Communications
Unicom is a solution that every business or organization can utilize for cost effective and efficient telephony solutions to take operations from ordinary to professional.
What it consists of
- Audio Conferencing
- Fixed Voice
- Call Center
- Cloud IVR
- SIP Trunk
- Hosted PBX
Audio Conferencing
Connect, Collaborate, and Communicate —Wherever You Are
MTN Audio Conferencing makes it easy for teams, partners, and clients in different locations to connect via a shared audio bridge, without the need for internet. Unlike traditional calls where you dial each person individually, our solution lets everyone join a central call line, saving time and streamlining group discussions at an affordable rate.
Pricing
- Access Fee: GHS 60/month (business pays for portal access)
- User Fee: GHS 1/day per participant (only when joined)
Features
- Web portal to Schedule Conferences.
- Dashboard to monitor conferences.
- Mute/unmute users.
- Manage users in the conference.
- Remote accessibility to teams and audiences.
- Self service / on the go.
Fixed Voice
MTN Fixed Voice is the ultimate solution for modern businesses and professionals seeking seamless, reliable, and scalable communication. This state-of-the-art cloud phone leverages the power of cloud technology to deliver crystal-clear voice quality, robust security, and unmatched flexibility, ensuring you’re always connected, no matter where you are.
Pricing
- DID: GHS 40/month
- User: GHS 25/month
Features
- Softphone
- Affordable Call rates
- Desk phone Option
Call Center
MTN Call Center is a call-center as a service solution for businesses of any size to operate a standard compliant multi-tenant platform with advanced call center capabilities.
Call center applications are an integral part of almost any business – from sophisticated call centers down to the smallest of operations. Moving up the value chain from basic hosted PBX, call center solutions allow your organization to not only differentiate itself in a crowded market but benefit from increased customer satisfaction.
Features
- Automatic Call Distribution (ACD)
- Queuing
- Virtual Queues
- Web-based Agent & Supervisor Desk Clients
- Powerful Reporting Engine
- IVR/ Auto Attendant
Cloud IVR
Cloud IVR (Interactive Voice Response) is a virtual receptionist designed especially for businesses to answer and direct incoming calls from customers to the right department, ensuring every call is handled professionally and efficiently.
With Cloud IVR, your business can:
- Manage calls automatically, even after hours
- Create a professional first impression
- Save time by routing callers to the right person, fast
Features
- Call Menu – Guide customers with easy-to-follow voice prompts
- Customisable Call Flows – Tailor responses to match your business needs
- Scalable – Grows as your business grows
- Advanced Analytics – Track and optimise call performance
- Real-time Reports – Have unlimited access to-insights instantly for smarter decisions
SIP Trunk
MTN SIP Trunk uses a VoIP link, allowing customers to connect their PBX or telephone system to MTN’s core network to make and receive calls.
MTN Business SIP Trunk is delivered to a customer using a combination of IP technologies to provide access to our voice network, SIP Trunk allows MTN to deliver cost-effective, feature-rich SIP trunks to businesses while enhancing the PSTN voice calling experience. The infrastructure is hosted in secure MTN data centers and uses a unique combination of best-in-class technologies to deliver carrier-grade telephony to customers.
Features
- No long-term contracts
- Excellent voice quality
- Number portability
- Scalability
- Business continuity
Hosted PBX
MTN Mobile PBX is a hosted solution using a unique combination of best-in-class technologies to deliver innovative telephony to businesses over an Internet Access link.
The MTN Mobile PBX solution increases business productivity, saves time and can drastically reduce the overall costs for fixed and mobile voice usage. The same service is available for all devices the user wishes to use: the IP desktop phone, soft phone on a computer, or MTN mobile phone.
MTN Hosted PBX removes all the complications, allowing enterprises to manage their day-to-day fixed and mobile communications requirements in a simple, coordinated and cost-effective manner.
Features
- Centralized Management
- Excellent voice quality
- Number portability
- Scalability
- Location becomes irrelevant
- Cost Reduction