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Analyst, Design Authority-Controls & Processes

Finance & Services

  • Reference number: MTN-F&SRADA001-2024
  • Job type: Permanent
  • Accra
    Greater Accra
  • Organisation Name: MTN Ghana
  • MTN Level: 2
  • Posted: 23 Dec 2024

Job requirements

Job Requirements (Education, Experience and Competencies)

Education:

 

Minimum of a First Degree in Commerce/Accounting

 

Experience:

 

  • At least 3 years of experience in a complex, technology-oriented industry
  • Cross functional project management experience.
  • At least 2 years of interaction with and management of internal and external auditors
  • At least 2 years of experience of Enterprise Risk Management practices
  • A good working knowledge of telecommunications technology principles and application.

At least 2 years of working knowledge with internal control and governance systems and environments

 

 

Training:

  • Essential: Audit Qualification (CISA / CISM / CRSIC)
  • Desirable: Project Management Accreditation (PMI / PMBOK)
  • Desirable: Financial Accounting Qualification (CISA / ACCA)
  • Desirable: Process Improvement (6-Sigma / BPR)

 

Professional/Technical competencies:

Audit and Assurance – Control Design – Advanced Level

  • Provides specialist knowledge in advising Revenue Assurance and primary control owners in the organization on best practices for design of controls.

Audit and Assurance – Planning – Advanced Level

  • Plans all activities required to meet an audit objective.
  • This includes resource and capacity planning across cross functional teams as well as designing a program of work that will provide a suitable outcome.

Audit and Assurance – Control Evaluation – Advanced Level

  • Is proficient in the evaluation of control design and operational effectiveness
  • Follows substantive and compliance techniques for evaluation of control quality
  • Provides specialist support to internal and external teams and designs improvement plans for the effective delivery of these improvements.

Audit and Assurance – Internal and External Audit Management – Advanced Level

  • Leads the activities within an audit domain, providing expertise in control compliance and risk levels
  • Advises audit owners on suitability of control and compliance methods
  • Is proactive in suggesting alternative methods for achieving an audit opinion.

Data Management and Analysis – Data Appreciation and Design – Basic Level

  • Understands the data that is being used for Revenue Assurance tasks, in relation to their role.
  • Including source systems, business definitions and use of the information.

Data Management and Analysis – Information Extraction Techniques – Basic Level

  • Understands the system source data for control purposes
  • Has a basic understanding of the methods of data collection for purposes of role
  • Manages the collection and scheduling of information in relation to control source data
  • Manages issues in relation to data collection routines
  • Ensuring data quality criteria for control source data are defined and met on a daily basis.

Data Management and Analysis – Data Modelling and Manipulation – Intermediate Level

  • Can analyse and interpret and data source for the purposes of defining a data model for RA control purposes
  • Understands the data values within a data source in relation to the control output analysis
  • Can define a data model for a control domain that meets the needs of users of that data, including all control owners
  • Can design multi-dimensional data models for the analysis of data by users that can be used in a flexible and configurable way to meet user needs.

 

Technology Appreciation and Application – Network – Intermediate Level

  • Knowledge of network principles, systems and interconnectivity allows the individual to perform role without constraint.
  • Applies this knowledge in an integrated manner
  • Can support the individual in assessing the functioning of the environment to support revenue assurance objectives.

Technology Appreciation and Application – Information Systems – Intermediate Level

  • Has a working knowledge of Information technology systems, as far as software logic, reference data and interconnectivity of systems is concerned
  • Can apply this knowledge in performing their Revenue Assurance task, with the ability to identify the source of problems.

Operations Management – Control Operation Efficiency – Basic Level

  • Performs control operation tasks at a basic level of efficiency
  • Is able to complete key tasks within the prescribed timeframe without seeking and delivery of improvements to this level of efficiency.
  • Non-critical tasks require prioritization as some constraints exists in performing these.

Operations Management – Control Output Interpretation – Intermediate Level

  • Interpretation of control information allows the user to detect issues, examine historical trends and apply this information in understanding the source of the problem, as well as potential impacts elsewhere
  • A basic level of external knowledge application is performed in understanding exceptions and trends.

Operations Management – Problem Solving – Intermediate Level

  • Problem solving involves a combination of reactive trouble ticket management, as well as proactive preventative action.
  • Problem management considered at a departmental level.
  • Individual is able to effectively influence owners to manage issues and improve effectiveness of issue resolution.

Operations Management – Decision Making – Intermediate Level

  • Decision making extends to include both information produced by the individual, as well as external information that is used to support decisions
  • Decision empowerment evolving, with the user supported in decision making by management
  • Decision justification includes cost-benefit analysis
  • Decision support provided by middle management.

Reporting and Measurement – Report Design and Modelling – Basic Level

  • Information produced based on predefined templates supplied
  • Information is largely operational in nature and data presentation includes both numerical and graphical information.

Reporting and Measurement – Reporting Operational Effectiveness – Intermediate Level

  • Reporting is produced with extensive effort on the part of the individual.
  • Information gathering and collation represent the time-consuming aspects of the reporting task.
  • Limited time for analysis.
  • Largely manual in nature.
  • Produced in line with a predefined schedule.
  • Reporting and Measurement – Decision Support and Reporting Communication – Intermediate Level
  • Individual is responsible for the review of information with owner, and presentation of information to a defined distribution list where required.
  • Decision support characterised by response to questions and queries on the information content.

Project and Change Management – Project Planning and Design – Intermediate Level

  • Project planning includes multiple deliverables, which are designed with time and resource constraints.
  • Includes resource and capacity planning and dependencies that are structured against a timeline for departmental needs.

Project and Change Management – Project Delivery – Intermediate Level

  • Delivery, risk and financial management form part of the project delivery process.
  • Detailed tracking and updating of project plans are performed with regular communication to cross functional project teams and project stakeholders in the form of Steering meeting summaries.
  • Proactive risk management in place with timely adaptation of the project performed as required to mitigate risk.
  • Project and Change Management – Change Management and Assurance – Intermediate Level
  • Evaluation of change and definition of change-related requirements and solutions performed for a number of roles or activities.
  • Broader subject matter knowledge involved in the change project, with an involvement covering multiple streams within the individual’s subject matter
  • Risk evaluation performed in a proactive manner and requirements to mitigate these risks are managed through cross functional communication.

Finance and Accounting – Financial Accounting – Basic Level

  • Understands the basic structure of the general ledger and subsidiary ledgers
  • Understands the principles of a revenue and cost of sales double entry in relation to the general ledger.

Financial accounting awareness extends to include the concepts of deferred revenues, accruals and the relationship between billing systems and financial accounting systems.

Finance and Accounting – Management Accounting – Intermediate Level

  • Appreciates the revenue and cost of sales categories used in profitability analysis
  • Understands the relationship between different revenue categories (e.g. outbound costs vs retail outbound revenues).
  • Understands basic variance analysis included in management accounts

 

 

Behavioural competencies:

  • Ethical competencies
  • Communication competencies
  • Report writing abilities
  • Presentational skills
  • Problem Solving skills
  • Managerial Skills and experience

 

 

Must live the MTN Values of:

  • Lead with Care, Collaborate with Agility, Serve with Respect, Can-Do with Integrity, Act with Inclusion.

 

General working conditions

 

  • Anywhere/Anytime work/ Ability to manage self/Personal accountability.

 

 

How to Apply

 

  • Qualified Applicants should indicate Ref number: MTN-F&SRADA001-2024 as the email subject and ensure that CVs are saved in their names.
  • Values are the core of MTN’s Culture, our five values called “Live Yéllo” is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).
  • Qualified Applicants should send their Curriculum Vitae by 24th December 2024 to: MTNGhanaRecruitment@mtn.com
  • Applicants should have served at least twelve (12) months or more in their current role with Scancom PLC.
  • Applicants should also make their managers aware that they are applying for the position.
  • Only shortlisted applicants will be contacted.

Job description

Job description Job description

Job summary

 

Support in the design and implementation of MTN Ghana Revenue Assurance and Fraud Management plans to achieve a mature and capable Risk environment.

 

 

Context:

 

  • Industry Best Practices as supported by standards bodies
  • Delivery within the applicable regulatory frameworks MTN operates within.
  • A governance-oriented financial environment with strong focus on internal control.
  • Telecommunication technology and terminology use as a standard
  • Operate within best practise RA frameworks which includes but are not limited to TeleManagement Forum practises, GRAPA practises, MTN Group practises and external audit frameworks
  • Dynamic change environment with new technologies, propositions and products introduced to a competitive landscape.
  • Collaborative and co-operative Group company environment working in a combination of remote and onsite modes of operation.
  • Exposure to all levels of management in the local operating companies and Group
  • Travel involved in the performance of duties in the MTN operating territories

 

 

Key Tasks

Best Practice Integration

  • Co-ordinate the acceptance of Best Practice adoption within the operating environment with stakeholders and management.
  • Delivery of the migration to and introduction of Best Practices into the local operating companies, considering the organization impacts, resources, timelines, costs and benefits of the integration of Best Practices, ensuring a transparent and efficient plan is defined and agreed.
  • Managing the introduction of Best Practices into the local operating companies, ensuring quality and timeliness of the deliverables are achieved through effective management of this projects.
  • Perform the measurement of the success of the introduction of Best Practices into the local operating companies to provide insight into progress in doing so.
  • Perform the measurement of the impact to the Revenue Assurance and local operating companies of the introduction of Best Practices into their businesses, in line with the performance measures used and agreed within MTN Group.
  • Managing a continuous improvement cycle of Best Practice definition and adoption, ensuring that medium to long term roadmaps are in place and agreed relating to Best Practice introduction.

Revenue Assurance Governance Support

  • Understand the governance requirements of the organization insofar as they relate to Revenue Assurance and Fraud
  • Documentation of governance compliance needs that can be used as a reference document for plans and improvement
  • Deliver the communication of governance compliance requirements that require Revenue Assurance Best Practise use and compliance
  • Influence operating company and Group representatives and owners to plan for the introduction and compliance of governance standards relating to Revenue Assurance
  • Influence operating company and Group representatives and owners to deliver compliance with governance standards relating to Revenue Assurance
  • Support audit and governance bodies to ensure compliance is achieved at an optimal cost/benefit for MTN
  • Support the provision of information to auditors as required and explain Best Practices where necessary.
  • Provide input into the definition, documentation and implementation of the remediation plans for all governance exceptions
  • Support risk-based decision making in relation to the status of compliance with governance standards for Revenue Assurance in the MTN operating company

 

 

 

Input into Operational Planning

  • Engage with Senior Managers, Managers, Supervisors and Users to gain insight into the need for and type of Best Practise introduction within the operations departments
  • Provide input into the operational planning (6 months to 1 year) for the Revenue Assurance and Fraud Group operations resources, based on Best Practice plans.
  • Recommend new and innovative ways of working for the RA operations teams that will improve effectiveness and efficiency.
  • Review operational performance in order to understand the level of Best Practice adoption and success and further adopt improvements to existing ways of working.
  • Share Best Practice adoption through white papers, case studies, workshops and operating company interaction that should be performed in a professional and well-planned manner.

Assurance of Change

  • Engage with all key stakeholders in Product Marketing and Technology to ensure all planned changes are shared with RAFM at the earliest stages of development.
  • Delivery of the design and implementation of a methodology for the involvement of RAFM in change programs and projects
  • Participation and ownership of MTN RAFM involvement in OPCO change management ensuring:
  • Risks are identified.
  • Controls are designed.
  • Change programs and projects are assured at implementation.
  • Inputs are provided during post-implementation reviews.
  • Influencing improvements in the change process with process owners in Marketing and Technology to ensure controls are designed into the process of design and delivery.

Risk Identification and Improvement

  • Delivery of a program of regular risk and controls reviews within operations in order to detect and document issues affecting revenue integrity
  • Influence the approval of improvements to the end to end controls environment with management and stakeholders
  • Support the improvement deliver process, ensuring timeliness and quality in delivery
  • Integration of the risk findings with internal and external audit and BRM stakeholders to ensure alignment in relation to risk levels and remediation progress.

Revenue Assurance and Fraud Awareness

  • Delivery of the agreed Revenue Assurance and Fraud awareness campaign at the MTN operating company to improve revenue responsibility.
  • Perform the awareness campaign delivery, ensuring delivery to time and quality requirements.
  • Oversight and reporting of campaign effectiveness measurement and remediation planning, where required.
  • Oversight and reporting of the best practice design and implementation to aid the improvement of awareness in MTN operating companies.

Revenue Assurance Operational Effectiveness

  • Ensure that all Best Practices implemented are aligned to the set operational framework for the Revenue Assurance Group team
  • Manage the knowledge base and documentation of MTN RA Best Practices ensuring these are available through agreed mediums and utilized effectively by operations teams.
  • Manage and influence the resolution of activities that do not comply with Group accepted Best Practices through agreed methods and escalation.

Revenue Assurance Best Practice Documentation

  • Design of documentation standards and templates for the documentation of Revenue Assurance Best Practices in line with Group RAFM requirements
  • Documentation of Best Practices in the prescribed format and templates ensuring compliance with quality standards
  • Maintenance of a library of Best Practices for Revenue Assurance that are made available to all interested parties via agreed media
  • Research and gather industry reference material relating to Revenue Assurance standards and practices that can be used by all MTN interested parties

Customer Satisfaction

  • Maintain solid relationships with all customers and stakeholders, interacting with all BU’s, obtaining information as appropriate and ensuring that all queries are responded to quickly and effectively.
  • Provide Revenue Assurance advice to all stakeholders regarding Best Practice developments and plans.
  • Educate customers on the role of RA and ways in which they can contribute and add value.
  • Measure and monitor the level of engagement and customer satisfaction in relation to the use of MTN RA Group Best Practices.