Coordinator, Digital Channels

  • Reference number: DIG-003-2024
  • Job type: Permanent
  • Accra
    Greater Accra
  • Organisation Name: MTN Ghana
  • MTN Level: 2
  • Posted: 09 Feb 2024

Job requirements

Job Requirements (Education, Experience and Competencies)



  • A First Degree in a related field of study.
  • Scrum Master or Product Owner certification or proven experience of having worked using the Scrum framework is a plus
  • Experience with coding is a plus
  • Training or certification in User Experience Design and Design Thinking is a plus



  • Minimum of 3 years related work experience in a digital organization or in the digital department of an organization
  • Good experience and knowledge of the main digital analytics tools like Google Analytics, Google Data Studio, etc.
  • Experience with Digital Advertising is a plus
  • Good experience with PowerPoint
  • Experience building and managing apps or e-commerce websites using Scrum/Agile methodologies is a plus


Professional/Technical competencies:

  • Strong knowledge of all main analytics tools and techniques
  • Business Performance Management
  • Planning and Budgeting
  • Stakeholder Relations Management
  • Marketing/Digital Marketing
  • Understanding of the Digital Ecosystem
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.)

Knowledge and ability to analyze KPIs and provide detailed reports


Physical Skills/ Competencies:

  • Manages self-performance, good conflict management, takes and manages accountability.
  • Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently.
  • Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports.
  • Personal Skills – Trustworthy, integrity and ethical in dealings
  • Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively.
  • Organisational Positioning Skills – Good written and verbal communication, commitment to the organization
  • Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities.

Job description

Job description ItemJob description Item

Job Summary

Contribute to the development and management of myMTN and the other Digital Channels.


Job Role

  • Continuous development of myMTN portfolio
  • Support operational management of myMTN
  • Input to the development of the other Digital channels in collaboration with the other divisions
  • Support Marketing to ensure all commercial offers are timely delivered on myMTN and the other Digital channels
  • Delivery of an improved experience for all myMTN customers and increase in revenues generated by myMTN
  • Ensure continuous testing of the app and support to IT ops team
  • Ensure all digital channels are continuously developed and improved following agreed guidelines
  • Ensure digital channels have same offers as on legacy channels with additional incentives for customers to drive adoption.



  • Dynamic Technology and Platform business
  • Multiregulation and multifaceted stakeholder management
  • Public Listed Organization
  • Environmental, social and governance prioritized.
  • Multinational environment – MTN Group Digital best practices
  • Partnerships at the core of business practices
  • Active Media Engagement & Brand Reputation
  • Agile ways of work