Category: Services

MTN Ghana and Opera, one of the world’s leader browser developers have partnered to give Opera Mini and Opera News users on the MTN network up to 20 MB of free browsing every day.  

Through this innovative partnership, MTN Ghana and Opera are joining forces to keep millions of Ghanaians online so that they can read news for free, access their favorite websites without data cost limitations and most importantly, keep them connected with families and friends during this period of COVID-19. 

MTN subscribers can now browse on the Opera Mini and Opera News channels for free with a daily cap of 20mb. Users who exceed their daily cap of 20mb will continue to browse from their existing data allocation. Free daily data covers browsing only, while normal data costs will apply to video streaming and file downloads.

How to use:

To enjoy the benefits of the free browsing package, customers will only need to update or download Opera Mini and Opera News apps from the Play Store.

Terms and Conditions:

• Customer will enjoy free browsing up to a daily limit of 20mb
• Upgrade / update your Opera Mini and Opera News browsers or download apps from the Play Store.
• The free daily data covers browsing only while video streaming and file download will attract normal data charges.

For more information or enquiries, send an email to mtndigitaladvertising.gh@mtn.com or call us on 0244308111 / 100.

Opera News is the most popular news app in Africa and was the most downloaded news app in Ghana in May 2020 according to AppAnnie. The Opera News app provides users with an AI based personalized content stream that serves top news, trendy videos and other daily content from more than forty different categories.

Opera Mini is a small but powerful browser offering unique features that no other browser available in digital app stores can offer. The browser is equipped with data saving, offline file sharing, a smarter download manager, and a native ad-blocker. Today, Opera Mini is the browser of choice for over a hundred million people around the world who choose it over pre-installed browsers on Android mobile devices. 

To enjoy the benefits of the free browsing package, MTN customers will have to upgrade their Opera Mini browser, or download Opera News app from the Google Play Store. The free daily data covers browsing only while video streaming and file download will attract normal data charges. 

Commenting on the benefits of the offer, Mr. Samuel Addo, General Manager for MTN Business in Ghana said, “The partnership with Opera comes at a time when MTN is creating opportunities for customers to have free access to educational sites.  We are very happy that the free browsing on Opera Mini and Opera News comes to complement what is already being done.”

In his remarks, the EVP of Mobile Browsers at Opera Jørgen Arnesen said, “Together with MTN want to give millions of customers  on the MTN network a free browsing experience every day”  

MTN’s partnership with Opera is one of many interventions put in place by the business to support customers in these trying time.  Some of the interventions include the provision of free Internet connectivity to over 100 educational sites for private and public schools students across the country. 

Accra 1^st July 2020.   MTN Mobile Money Limited has extended the fee waiver on MoMo on-net daily transaction limit and wallet balance till Sept 30, 2020.              

The extension of the MTN and Bank of Ghana COVID-19 initiative gives opportunity to MoMo customers to continue sending money transfer value up to GHS100 daily to MoMo wallets for free. However, transactions on interoperability will attract normal charges. 

Apart from the free transactions, the revised values and wallet limits will remain the same as follows.  Customers with a limit of GHS300 can still transact with an amount of GHS1, 000, whereas limits of GHS2, 000 and GHS5000 can transact with values of GHS5, 000 and GHS10, 000 respectively. Also Customers with limits of GHS1, 000, GHS 10,000 and GHS 20,000 can continue to transact in values of GHS2, 000, GHS15, 000 and GHS 30,000 respectively. Again monthly limits of GHS20, 000 and GHS 50,000 will continue to enjoy unlimited access.

In view of the extension, customers who do not have the requirements to have access to MoMo service can also continue to enjoy the convenience of cashless transactions on MTN MoMo. 

Remarking on the extension of the waivers of Mobile Money transactions, the General Manager for MTN Mobile Financial Services, Mr. Eli Hini indicated that the MoMo waivers have contributed significantly to deepening financial inclusion. He said, “We have seen an increase in transaction volumes over the period of persons using MoMo for different purposes including shopping, payments, religious and other social contributions such as tithes, offerings, and wedding gifts and so on. We are excited about the fact that the Central Bank approved for the extension to reduce the level of cash transactions especially in this period of COVID-19.

“We are looking forward to a further increase in transactions for various payments in this period of the extension and the onboarding of new subscribers who are yet to experience the convenience MoMo presents in this era where limited movement and personal interaction is encouraged, he added. 

The waiver on MoMo transactions was first implemented on March 20 as part of efforts to support Government’s intervention to control the spread of the COVID-19 through the adoption of MoMo for financial transactions and to minimize the risk posed by cash handling.

As the waivers have been extended MoMo customers should remain cautious about the activities of scammers and fraudsters who make use of the slightest opportunity to defraud customers. Some of the schemes identified include: Money Doubling schemes, fake promotion, false reversal approach and the creation of messages and Apps usually disguised as COVID-19-related messages. 

Customers should observe the three Golden Rules for mobile money. Customers should at no point disclose their pin codes or allow others to make transactions on their behalf, avoid calls that seek to discuss their wallets or respond to promotions they have not participated in. Customers are encouraged to crosscheck with MTN to verify any details before they take any action on their MoMo wallet. It is important to note that no fraud on MTN MoMo will be successful without the active participation of the customer.

MTN remains committed to making the lives of our customers a whole lot brighter through the delivery of bold new digital services to our customers. 

Accra May 12, 2020. MTN Ghana has re-opened all of its service centers across the country some of which were closed as a result of the COVID-19 pandemic.  

Considering the increasing number of customers who visit the service centers and as a result of the lifting of movement restrictions, MTN has also revised its operating hours to 8:00am to 4:00pm Monday to Friday with the exception of service centers located at the various shopping malls which will open from 9:00am to 5:00pm. The service centers will continue to remain closed during the weekends and holidays. 

Commenting on the reopening of the service centers, the Customer Relations Executive of MTN Ghana, Mrs. Jemima Kotei Walsh expressed her appreciation to all customers for adjusting to the previous arrangements and for patronizing the digital channels.  

She said, “We continue to review our operations to make decisions that will help us deliver our services whilst also protecting our customers and employees”. 

MTN Ghana continues to encourage all Ghanaians to stay safe and observe the appropriate health protocols outlined by the Government, Ghana Health Service and the World Health Organization (WHO). These include regular washing of hands with soap and water and the mandatory wearing of masks at the service centers.  

From the beginning of the COVID 19 infection in Ghana, MTN deployed temperature guns and hand sanitizers in all its offices. MTN has also implemented social distancing and the wearing of masks by its employees amongst others. 

MTN still believes that using the enhanced digital channels is still the best way of minimizing the risk of infections during this period.  MTN therefore continues to encourage customers to use its digital channels such as twitter @MTNGhana/@AskMTNGhana; Facebook: MTNGhana, MyMTN App or Email via customercare.gh@mtn.com. MTN’s call center with toll free number 100 continues to operate 24hours a day.