MoMo

Agent

Prospective agent must have registered as a LIMITED company or equivalent with existing outlets ready to offer under the company names and provide the below Business document requirements

  1. Business Registration Certificate
  2. Provide a valid national photo ID (Voter’s ID/ National ID/ NHIS ID/ Driver’s License/ Passport/SSNIT ID).

 Agent Documentation Requirements

Agents Recruitment Form
Agent Account Handler Form
Agent/ Merchant code of ethics
Agent Agreement

Agent Location and Structure

In accordance with EMI (E-money Issuer) guidelines, prospective Agents must also meet the required structure and location requirements below:

  1. Permanent structure in the form of Brick and Mortar, Semi-permanent structure (Defined) is required for an Agent outlet. These structures should be placed within 50-100 meters radius.
  2.  Wooden structures popularly known as kiosks and Space2Space Umbrella outlets do not meet the standard requirement.

Agent Capital Requirement:

Agents are required to have a startup capital of GH¢ 4,000.

Processing of Documents

  1. Please note that MTN Mobile Money shall respond via email or phone to all applicants upon receipt of their application.
  2. Applications received shall be vetted to ensure they meet all requirements.
  3. Presenting fake documents in support of agent applications is a criminal offence and MTN Mobile Money reserves the right to reject any applications that do not meet the requirements above and take such action as may be necessary in respect thereof.
  4. Successful applicants shall be informed via email or phone about the status of their application.
  5. Processing of a successful application shall take a minimum or maximum of twenty-three (23) working days from the date on which the application is received.
  6. Successful applicants shall be notified via email or phone call upon completion of service.

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