Yes, a new SIM card can be registered at a later date from the day it was purchased but the SIM card will not be activated prior to registration.
Send your phone (with SIM) to any MTN Service Centre near you. The Service Centre Representative will verify your ownership of the number and give you a Porting Request Form to fill to initiate the porting process.
The Service Centre Representative will then issue you with an MTN SIM Card which will be activated with your number from your old network once the port request is approved by your old network. Remember to take along a valid Identity Card (Driver’s License, Voter’s ID, Passport, NHIS Card or National Identification Card).
Subscribers are expected to use up any airtime on their phones before porting to MTN. Additionally, subscribers are advised to move all their contacts onto their handsets (MTN Service Centre Representatives will assist you). On porting to MTN, you will enjoy an initial free Phone Backup service so your phone contacts can be stored safely.
You can also call our Toll-Free number 111 or visit any MTN Service Centre for further assistance.
The International Mobile Station Equipment Identity or IMEI is a number, usually unique, to identify 3GPP (i.e. GSM, UMTS and LTE) andiDEN mobile phones, as well as some satellite phones. It is usually found printed inside the battery compartment of the phone, but can also be displayed on-screen on most phones by entering *#06# on the dial pad.
To unblock your phone, enter your PUK code and then enter the default PIN 0000.
Registration of phone numbers is a requirement of NCA (National Communication Authority) which allows telecommunication companies to identify subscribers with a number.
It only takes a few minutes to register a number. Kindly visit any of our offices with a valid ID for our agents to assist you.
Mobile Number Portability is a system that enables you to move to your preferred network without changing your phone number.
A subscriber can change to another network after being active on the present network for at least 30 days. However, if the subscriber feels misled by his new network the subscriber can request to be restored to their previous network.
The National Communications Authority has directed that all porting requests should be completed within 24 hours.
No. Porting in to MTN is absolutely free in addition to many other offers on the number 1 network.
Yes. And it is usually under the following grounds:
Any other reason as may be directed by the National Communications Authority.
Porting does not release a customer from any contractual obligations or debt a customer owes to a former network. Bills should be paid and deposits refunded (for Postpaid) or accounts in negative should be restored to zero (for prepaid subscribers enjoying Call Overdraft Service).
A Postpaid subscriber will receive a final bill for unpaid calls made before the period porting is completed.
With over 9 million subscribers, MTN offers the best value which includes:
MTN fully supports Mobile Number Portability. We see it as an opportunity to welcome more people onto the Number 1 Network in Ghana. On MTN you not only enjoy the widest coverage but also the best value-added services by far.
Over 9 million subscribers can all not be wrong. Move to MTN now and experience the best value for money. Life is always richer with MTN.
Kindly call our Toll-Free number 111 or visit MTN Service Centre for further assistance.