Using Mobile Money

How do I top-up my airtime with Mobile Money?
  1. Make sure you have sufficient money in your Mobile Money Wallet.
  2. Go to “Mobile Money” menu and select “Top Up Airtime”.
  3. Enter amount.
  4. Enter and repeat mobile number to be credited (optional if own mobile phone), confirm details and enter your Mobile Money PIN. You will receive a confirmation message of the successful MTN airtime top up.
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Can I use Mobile Money to pay my Postpaid bill?

Yes, you can pay your Postpaid bills even if you are not registered through any MTN Mobile Money merchant or at any MTN Service Centre. Once payment is made, your Postpaid account will be updated within 10 minutes.

You will get a payment confirmation on your phone when you effect payment directly from your phone. You can also print a receipt through the internet. Follow the steps below after you have logged on:

  1. Go to “Statement Enquiries”.
  2. Select the date for payment.
  3. Click “Next” and select the payment under “Transaction Type”.
  4. Click on “Printable Version”.
  5. Then print.
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How do I send money with Mobile Money?
  1. Dial *170#, reply with 1 and follow the prompts.
  2. Go to your SIM menu.
  3. Select Mobile Money.
  4. Select Transfer Money.
  5. Select either a Mobile or Mobile User.
  6. Enter recipient’s number.
  7. Enter amount to transfer.
  8. Enter Mobile Money pin to complete the transaction.
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How do I pay bills with Mobile Money?
  1. Go to your SIM Menu, then select Mobile Money.
  2. Select Pay Bill.
  3. Select Utility to Pay.
  4. Enter Account Number.
  5. Enter Amount, then enter Mobile Money PIN.
  6. Dial *170# and reply with 2.
  7. Select Utility to Pay.
  8. Enter Account Number.
  9. Enter Amount.
  10. Enter Mobile Money PIN.
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How Many Types of Subscriber wallets do we have?

We have three (3) different types of mobile money subscriber wallets. They are:

  • Minimum Tiered wallets
  • Medium Tired wallets
  • Enhanced Tired wallets
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What do I need to register for any of the Wallets?

For Minimum Account you are required to provide the following:

  • Names
  • Date of Birth
  • Place of Birth
  • Residential address (including Landmarks close to the residence)
  • Telephone Number
  • Copy of any Type of Photo ID that can reliably identify the customer.

For Medium Account you are required to provide the following:

  • Names
  • Date of Birth
  • Place of Birth
  • Residential address (including Landmarks close to the residence)
  • Telephone Number
  • Valid Acceptable ID (National ID, Passport, Driver’s License, Voter ID, SSNIT Biometric ID or National Health Insurance Card)

     

    For Enhanced Account you are required to provide the following:

  • Names
  • Date of Birth
  • Place of Birth
  • Residential address (including Landmarks close to the residence)
  • Telephone Number
  • Valid Acceptable ID (National ID, Passport, Driver’s License, Voter ID, SSNIT Biometric ID or National Health Insurance Card)
  • Provide a Proof of address. (Registered Tenancy Agreement, Utility Bill, Income Income Tax Certificate, Tax Clearance Certificate, Other Banks’ Statements, Reference Letter, or Employer’s reference letter
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What are the wallet and transaction limits for each wallets?

Wallet Type

Wallet Size

Daily Limit

Monthly Limit

Minimum

Ghs 1000

Ghs 300

Ghs 3,000

Medium

Ghs 10,000

Ghs 2,000

Ghs 20,000

Enhanced

Ghs 20,000

Ghs 5,000

Ghs 50,000

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