Manager, Business Continuity & Crisis Management

Job Summary:

Responsible for conducting detailed business impact analysis, continuity risks assessments and/or risk deep dives, analyses, and monitoring of remediation across all possible internal and external risks and maintaining adaptable Risk Management standards, frameworks and solutions, specifically for Business Continuity and Crisis Management purposes for the business with appropriate lines of defense.

Job Role

• Implement and manage the BCM programme, methodology and principles for the areas of, Business Continuity and Crisis Management to deal with abnormal or unstable situations that may threaten the OpCo objectives, reputation and/or viability.
• Implement the Business Continuity Management and Crisis Management frameworks and policies in alignment for the Group policy and Framework.
• Devising a roadmap that delivers increased assurance, effectiveness and efficiency regarding Business Continuity and Crisis Management
• Serve as a business risk partner in facilitating and ensuring that business unit(s) take ownership in the identification and management of their divisional business impact assessments (BIAs), BCPs, SPOFs and DRPs to guarantee safeguarding MTN Ghana’s people, processes, and Infrastructure and third-party systems
• Retain overall responsibility for the various BCM&CRM policies, including development, review, update and implementation
• Develop fit-for-purpose solutions that meet all business requirements and that lead to a best-possible scenario in avoiding disruptions to business, brought on by crises and security breaches
• Identify risk mitigation and continuity requirements for new projects and ensure that the requisite policies and standards are developed
• Document/update the comprehensive OpCo BCM strategy and facilitate the implementation of all Business Continuity and Crisis Management strategies and verify if they are relevant, appropriate and remain fit-for-purpose in alignment with ISO standards
• Facilitate the scheduling or planning of BCP test and Coordinate the BCP testing on an ongoing basis
• Drive best practice, continuous improvement and innovation of the BCM programme at the process and procedural level
• Implement effective BCM Programme management reporting
• Facilitate the development of the Business Continuity / Crisis Management Maturity Model in the organisation
• Review and facilitate Business Impact Analyses
• Manage the rollout of all BCP off-site tests and validations to pressure-test the efficacy of response times (i.e. from Initiation to production of the Post Test Report), in the instance of a disaster or business disruption
• Develop, analyse and prepare specific BCM reports
• Facilitate the disaster recovery procedures documentation and/or workflows, in accordance with Business Continuity Management System requirements
• Facilitate any updates and/or changes to all BCM documentation
• Conduct strategic, functional, process risk assessments and assessment of continuity capabilities within the key Business Continuity / Crisis Management
• Identify and assess Business Continuity / Crisis Management risks, including necessary escalations and develop effective business continuity solutions
• Manage all Business Continuity and Crisis Management issues and risks, as they become known and report in a timely manner
• Participate as a key member in the incident response structure when tasked with managing major incidents for the OpCo
• Provide guidance on the implementation of a governance framework for disaster recovery and incident management
• Identify, report on and monitor progress against process risks, capabilities and coverage (i.e. responsible for reporting on the state of Business Continuity, Crisis Management), in line with reporting structure covering risk, capability and coverage, as per the OpCo and MTN’s reporting requirements
• Prepare and present technical recommendations, guidelines, progress reports and Executive Management level presentations for issues related to disaster recovery, incident management and resilience planning

Context :

• Alignment to the integrated plan
• Risk Management (RM) themes
• Business Continuity (BCM) and Crisis management (CRM) Themes
• Aligned with King IV Corporate Governance.
• RM and BCM Frameworks, Methodologies, Policies, Processes and procedures.
• Dynamic and highly competitive telecommunication, ICT industry and Mobile Financial Services
• Highly regulated environment
• Regionalization structure implication
• Performance driven environment
• Diverse cultural environment
• Evolving industry ecosystems
• Omnipresent cyber security threats and attacks
• New imperatives concerning data privacy and security and building strong digital trust partnerships
• Rapid adoption of new routes to innovation and technologies that can destabilise business
• Volatile geographical environments to emergencies that threaten the ordinary course of business (Natural Disasters, Socio-Political upheaval, Terrorist Attacks, Health Threats)
• Constant dynamic risk challenges that are unique to the OpCo and the region
• Mitigating risks, averting disaster and safeguarding security through business intelligence to maximize business impact
• Management of demanding customer and supplier expectations
• Enhancing MTN reputational position as a leading secure, reliable and safe network and system provider at OpCo level
• Exception reporting