TurboNet Geo-Lock – Terms & Conditions

1. Eligibility

TurboNet Geo-Lock is available exclusively to customers residing in locations without existing network congestion, subject to network availability. Customers in eligible locations may purchase TurboNet devices from any authorized MTN Service Centre. Service eligibility is strictly dependent on successful network verification at the customer’s registered service address. Customers are required to provide accurate physical address and GPS location details during onboarding.

2. Geo-Lock Restriction

TurboNet service is geo-locked to a single, approved, and whitelisted location captured at the point of activation. The service is designed to function only within the defined geo-fenced area. Any attempt to use the service outside the approved location may result in service unavailability or complete service failure.

3. Activation and Location Validation

Activation of the TurboNet service is conditional upon successful validation of network coverage at the customer’s registered address. MTN reserves the right to decline, delay, or cancel activation where network coverage is unavailable or insufficient to support service quality.

4. Relocation

Customers must formally notify MTN prior to any relocation. Upon relocation request, service may be temporarily restricted until the new location is validated and approved. Service will only resume after the new address has been successfully whitelisted. Customers are permitted a maximum of two (2) relocation requests per calendar year. Any relocation requests beyond this limit will be declined.

5. Customer Obligations

Customers are responsible for:

• Providing accurate and truthful address and GPS information.
• Using the TurboNet service strictly within the approved geo-locked location.
  MTN shall not be liable for service disruption, degradation, or failure resulting from unauthorized relocation, inaccurate address information, or usage outside the approved location.

6. Device Policy

TurboNet devices with verified factory defects may be replaced within seven (7) days of purchase. All devices are covered by a three (3) month limited warranty, subject to MTN’s warranty terms and conditions. Physical damage, misuse, or unauthorized modification is excluded from warranty coverage.

7. SIM Card Usage

The geo-lock functionality is embedded on the TurboNet SIM card. Customers are strongly advised not to remove or tamper with the SIM card. Removal or misuse of the SIM may result in service failure.

8. Compliance and Enforcement

MTN reserves the right to suspend, restrict, or terminate service where there is non-compliance with these Terms & Conditions, misrepresentation of customer information, or any attempt to bypass, manipulate, or interfere with geo-lock controls.

9. Amendments

MTN reserves the right to amend these Terms & Conditions at its discretion. Customers will be notified of any material changes through official MTN communication channels.