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Unlimited Fiber Plan – Terms of Service | MTN Ghana

Unlimited Fiber Plan – Terms of Service

A. Eligibility & Purchase

  1. This offer is exclusively available to MTN Home and Business prepaid Customers.
  2. Plans are purchased via a one-off fee for the chosen duration (Quarterly, Semi-annual, or Annual).
  3. This Plan cannot be combined with any other Fiber Bundle (Standard or Flexi). Purchasing another bundle will automatically cancel and replace this Unlimited plan.

B. Pricing & Discounts

  1. Customers on this plan are eligible for up to a 10% discount on their yearly spend.
  2. The one-off fee is non-refundable except under the specific conditions outlined in sections C.9 and D.12.

C. Plan Usage & Management

  1. Speed: Customers select one dedicated internet speed for the duration of their Plan term.
  2. Speed Changes: To change your subscribed speed, you must cancel your current Plan. A new Plan can be selected after a thirty (30) day waiting period.
  3. Renewal: Plans will automatically renew upon expiry unless cancelled by the Customer.
  4. Cancellation: You may cancel your subscription at any time; however, no partial refunds will be issued for the remaining term unless under the relocation policy (see D.12).

D. Relocation, Suspension & Termination

  1. Account Freeze (Suspension): You may request to suspend (“freeze”) your account due to relocation or other valid reasons for a maximum of one (1) month. Your Plan will be reactivated afterward.
  2. Relocation to Fiber Area: If relocating, you must request an account freeze to preserve your Plan offer for reactivation at your new address.
  3. Relocation to Non-Fiber Area: If you relocate to an area without MTN Fiber coverage and have more than three (3) months remaining on your plan, you may request a pro-rata refund. This requires a one-month advance notice, and your account will be suspended upon request submission.

E. Support & Equipment

  1. Technical Support: MTN’s technical support is limited to issues related to MTN-provided infrastructure and equipment. We are not liable for problems with Customer-owned devices (including but not limited to routers, PCs, etc.).
  2. Equipment: You are responsible for any router or device provided by MTN under this Plan. Lost or damaged equipment will incur replacement fees.
  3. Technical Issues: Customers who report technical issues that are validated by MTN’s support team will have their Plan term reinstated for the duration of the outage.

F. Network & General Terms

  1. Network Management: Our Unlimited Speed Plan is delivered over a shared network. While we strive to provide consistent speeds, advertised rates are not guaranteed and may vary based on overall network availability and congestion.
  2. Non-Transferable: This Plan is non-transferable and is tied to the original account holder.
  3. Changes to Terms: MTN reserves the right to amend these terms and conditions. Customers will be notified in advance of any significant changes that adversely affect their service.

G. Definitions

  1. The following defined terms apply to these terms and conditions:
    • “Customer” means a home or business account holder that subscribes to the fiber service.
    • “Fiber Bundle” means Flexi bundle, Standard bundle or Speed-based offer.
    • “Plan” means either 30 days offer, 90 days offer, 180 days offer and 360 days offer.