1.  THE AGREEMENT

This Agreement sets out the complete Terms and Conditions (hereinafter called “these Terms and Conditions”) which shall be applicable to any Yello Save Account provided by FIDELITY BANK and transacted with your MTN Mobile Money wallet/account (as such terms are hereinafter defined). These Terms and Conditions are supplementary to the MTN Mobile Money wallet/ account terms and conditions. In the event of conflict or inconsistency between these terms and conditions and the MTN Mobile Money wallet/ account terms and conditions, the contents of these Terms and Conditions shall prevail.

2.  DEFINITIONS

2.1 In these Terms and Conditions the following words and expressions (save where the context requires otherwise) shall bear the following meanings:

2.1.1 “FIDELITY BANK” means Fidelity Bank Ghana Limited, or any person to whom it transfers any of its rights or obligations;

2.1.2 “Yello Save” means any Yello Save account opened by FIDELITY BANK on the Mobile Money platform following your Application;

2.1.3 “Interest Amount” means the total amount payable on your Yello Save Account by FIDELITY BANK, exclusive of any statutory charges and any applicable account charges.

2.1.4 “Deposit Amount” means the total amount paid by you into your Yello Save account on a regular basis that shall attract Interest Amount payable by FIDELITY BANK;

2.1.5 “We/Our/Us” means Fidelity Bank Ghana Limited and MTN

2.1.6 “You/your/ yours” means the customer or customers

3. ACCEPTANCE OF THE TERMS AND CONDITIONS

3.1 Before applying for a Yello Save Account you should carefully read and understand in addition to these Terms and Conditions, the Mobile Money Terms and Conditions which together will constitute the Agreement between us and you for any Yello Save products and services provided by us to you;

3.2 If you do not agree with these Terms and Conditions, please click “Cancel” on the relevant Mobile Money USSD Menu option.

4. YELLO SAVE ACCOUNT

4.1 When you apply for a Yello Save Account, your Application shall be appraised according to Fidelity Bank’s account application requirements. At our sole discretion, FIDELITY BANK or MTN reserves the

right to approve or decline your application for a Yello Save Account without the need to assign any reason.

4.2 Subject to your acceptance of the offer of a Yello Save Account in accordance with the Terms and Conditions specified herein, you will be expected to make regular deposits into your Yello Save Account from your Mobile Money wallet.

4.3 You may credit your savings account by standing order or debit instruction.

4.4 You hereby authorize us to debit your Mobile Money Account in accordance with the mandate given in clause 4.3 above and credit your Yello Save Account

5.  INTEREST

5.1 You shall be entitled to a monthly interest payment which is dependent on your Yello Save Account average balance.

5.2 Effective 1 June 2026, your savings will earn interest at a rate of up to 6% per annum, calculated and credited monthly.

5.3 Fidelity Bank reserves the right to make changes to the rates stated above at its sole discretion.

6.  WITHDRAWALS

6.1 You may withdraw money from your Yello Save account at any time provided you have sufficient funds. The amount withdrawn can only be credited to your MTN Mobile Money Account.

6.2 If you make 2 or more withdrawals in any calendar month you will earn a flat 2% p.a. interest rate on any remaining average balance on the account notwithstanding Clause 5 (above).

6.3 If you are unsure about how the interest amount has been calculated please call 0800003355 or 100, our designated Customer Care Centre for an explanation of the Interest Amount. You must however obtain independent financial advice on whether or not to apply for or accept any Yello Save Account as FIDELITY BANK/ MTN shall not be responsible for any inaccurate explanation/statements made or given by any Customer Care representative.

6.4 All interest rates quotes in clause 5 above are subject to change based on prevailing market conditions without prior notice to you.

7.  CLOSING YOUR ACCOUNT

7.1 You may ask us to close your account at any time by giving us one (1) month notice in writing provided that your account is in credit or that you have no outstanding liabilities to us.

The closure will not be finalized until all outstanding instructions have been completed.

7.2 We may choose to end our banking relationship with you at any time, but we will give you reasonable notice unless there are specific circumstances that prevent us from doing so such as suspicion that you have committed or attempted a fraud, impersonation, forgery, etc.

We reserve the right to modify, suspend or discontinue temporarily or permanently, this service or any part of it, with or without notice, at any time.

8.   AML/FATCA POLICY

The Bank’s Anti-Money Laundering (AML) and Foreign Account Tax Compliance Act (FATCA) Policy (the “FATCA Policy”) forms part of the terms and conditions governing your relationship with the Bank established under these Terms and Conditions. The FATCA Policy shall be binding on you and you agree to comply with and adhere to the FATCA Policy, which is available on request. These Terms and Conditions are subject to the FATCA Policy. Should there be any conflict or inconsistency between any of the contents of the FATCA Policy and these Terms and Conditions, the contents of the FATCA Policy shall prevail.

9.  DISCLOSURE OF INFORMATION

9.1 You hereby expressly consent and authorize Fidelity Bank and MTN to share your personal information with FIDELITY BANK (and its technical partners) and FIDELITY BANK to disclose, receive, record or utilize your personal information or information or data relating to your Yello Save Account and any details of your use of the Services to:

.1.1 any local or international law enforcement or competent regulatory or governmental agencies to assist in the prevention, detection, investigation or prosecution of criminal activities or fraud;

9.1.2 FIDELITY BANK’s service providers, dealers, agents or any other company that may be or become FIDELITY BANK’s subsidiary or holding or related company for reasonable commercial purposes;

9.1.3 a Credit Reference Bureau.

9.1.4 FIDELITY BANK’s lawyers, auditors or other professional advisors or to any court or arbitration tribunal in connection with any legal or audit proceedings.

9.1.5 MTN in connection with Mobile Money Services.

9.1.6 For reasonable commercial purposes connected to your use of the Mobile Money Services, such as marketing and research related activities; and

9.1.7 In business practices including but not limited to quality control, training and ensuring effective systems operation.

10.   DISCLAIMER

You hereby waive any rights or claims you may have against us relating to the provision of the aforesaid information by you in terms of this Agreement.